Refunds Policy – Grounds

Refunds will be granted on the following grounds:

• Visa Refusal
• Withdrawal from Course (prior to course commencement) /Visa withdrawal
• Cancellation – Terms & Conditions apply; see below
• Refund Procedure

Visa Refusals (Short / Long Term)

Note:

• No refund of fees will be given once a student visa has been granted to the student and revoked later for any reason by the authorities.
• The course fees are non-refundable, non-transferable and non-adjustable once the course has commenced;
• No information will be provided by English Talks to any third party in the event of fee refund unless the student has nominated a person and supplied a written authorisation.
• All bank charges during incoming/outgoing payments will be paid by the student. The school will not be responsible for bank deduction/charges.
• Refunds of fees will only be given to students directly by bank transfer within 20 working days after receiving all the documents necessary for the refund and T&Cs being met.
• Prospective international students (non-EEA) choosing English Talks as their college of study in Ireland should pay the tuition fees to ‘Pay to Study’/ TransferMate /‘ directly or to the school (via ‘Pay to Study’/ TransferMate /’). If a non-EEA student has their visa application refused, ‘Pay to Study’ or the School will refund the fees to the student (less the administration fee of €150- Administration fees are a financial charge paid by the student for the administration process in regards with the application and correspondence with the relevant authorities regarding the student visa application process).
• Course fees are non- refundable except  the case of a visa refusal, in which case the fees will be refunded less the administration fees:
• In case of a cancellation of a short-term course, a fee of €100 will apply;
• In case of a cancellation of a long-term course, a fee of €150 will apply;
• Students who have purchased medical insurance through English Talks, will be refunded before course commencement; there will be a charge of €35 – €150 afterwards;
• Medical Insurance (1 Month): €35
• Medical Insurance (8 Months): €150
• Students, who have booked accommodation (e.g. a host family) through English Talks, will be charged a booking fee of €60 only in the event of visa refusal.
• English Talks will not be responsible for any losses (monetary or not, e.g. flight tickets or damages) in case of emergency situations, caused by natural calamity/disaster, e.g. weather conditions (storm, hurricane, snow, flooding, etc.), or other unforeseeable conditions such as an epidemic, pandemic etc. Only a voucher/credit note will be considered and issued; no refund will be given.
• English Talks will not be responsible for any losses (monetary or not) in case of emergency situations or emergency repair, caused by internal and domestic repair by local authorities /contractor, in campus or out of the campus etc.
• There is no right to an automatic refund of fees if the student changes his/her mind about studying at English Talks.
• If a student gives up, stops staying at his/her accommodation or finds alternative accommodation during the period booked without a notice period of four weeks no deposit will be refunded

Visa Appeals

• In the case of an appeal against the Department of Justice, a student may attend classes and the first 5 days will be free of charge.  Thereafter a pro-rota charge and other service fee will apply e.g. tuition, insurance, LP, exam fees, etc. which will be collected from the total tuition fee paid by the student.
• Student cannot withdraw or change their mind and con not stop attending classes during the appeal and until or unless the decision is complete and are notified by the authorities.
• In the case of an appeal refusal, the pro rota monthly tuition fees, as well as other costs already alluded to, will be taken from the total tuition fee paid by student.
• A student/applicant joining the school from any other institution within the ROI must provide an exit OR attendance letter from the previous school with an up-to-date attendance record to the immigration authorities. The student will be deemed responsible for any fraudulent/misleading information or documents. In this case, the school can terminate the student’s application immediately and no tuition and related fees will be refunded.

Withdrawal from Course – prior to course commencement:

 An application being withdrawn by the applicant due to change of mind will incur a minimum charge, as follows:

• Cancellations made 61 days prior to the commencement of the course will be refunded in full; however, an administration fee of €150 will be deducted for Academic Year Courses & €100 for Short term.
• Cancellations 30 days prior to the course start date will incur a 50% charge of the course fee.
• Cancellations 1-29 days prior to the course start date will incur a 100% charge of the course fee.
• The course fees are non-refundable once a course has commenced and the deposit is non-refundable and non-transferable.
• Where fees have been paid through Pay to Study’/ ‘TransferMate’ the same conditions of refund apply, as stated above.
• In all cases students are required to complete a Fees Refund form.
• All bank charges during incoming/outgoing payments will be paid by the student. The school will not be responsible for bank deduction / charges.
• Refund fees will only be processed for students by bank transfer within 20 working days of receiving all relevant documents and terms and conditions being met.
• No refund of fees will be granted once a student visa has been granted to the student or where the student visa has been revoked by the relevant authorities after it has been granted.

Cancellation of Long/Short Term Course/Package before the start date:

• Cancellations of the course greater than 61 days will be refunded in full; however, an administration fee of €150 – Academic Year Courses – €100 for Short term Courses will be deducted as per the Refund Policy;
• 50% of the course fees will be refunded if the cancellation takes place within 60-30 days before the course start date;
• 100% of the course fees will be charged in case of cancellation takes place within 1-29 days prior to the course start date.

Refund Procedure: 

International students (non-EEA) who have their visa application/visa appeal rejected can apply for a refund directly to English Talks. They are required to fill out a refund application form available on our website  www.englishtalks.ie

 Please supply the following documents:

• A refund application form;
• A copy of the original refusal letter,
• A statement by student for the refund including name, signature, payee name, email and bank account details.